Shipping Policy

At CaseQ, we're committed to delivering your order quickly, safely, and hassle-free.

Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times within Egypt:

• Cairo & Giza: 1–3 business days

• Alexandria & Delta: 2–4 business days

• Upper Egypt & Other Governorates: 3–5 business days

Please note that delivery times may vary during peak seasons, holidays, or due to unforeseen courier delays.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you'll receive a confirmation message with your tracking information so you can monitor your shipment.

Delivery Information

Please ensure that your shipping address and phone number are accurate before placing your order.

CaseQ is not responsible for delays or failed deliveries caused by incorrect customer information.

Failed Delivery Attempts

If the courier is unable to reach you after multiple delivery attempts, your order may be returned. Additional shipping charges may apply for reshipping.

Damaged or Missing Orders

If your package arrives damaged or if an item is missing, please contact us within 48 hours of receiving your order.

Our support team will work with you to resolve the issue as quickly as possible.

Need Help?

If you have any questions regarding shipping or your order status, feel free to contact our customer support team.

Thank you for choosing CaseQ.